Methods available to our customers:
Credit Card: We accept Visa, Amex and Mastercard paid directly to us through the secure checkout system.
PayPal: Australia’s favourite way to pay online. PayPal is a fast, easy and safe way to make payments online and on your mobile phone.
Credit Card Information
If you choose to pay for a service or product using the secure credit card payment facility available at this site you will be asked to provide your credit card details, your name, a shipping address and your email address. These details are required so that we can ship your order and a tax invoice/receipt.
We protect the security of your credit card information in every online transaction by using the latest online security methods:
- Secure Sockets Layer (SSL) software, encrypts information you input from your computer to our servers. For details on our SSL certificate, when on the payment page click on the padlock icon on the bottom left of screen.
- Our servers are state-of-the-art and located in Sydney, Australia.
- A debit card or credit card
- To be over 18 years of age
What is Afterpay?
Afterpay is a handy tool that allows you to purchase now, and pay later. Payments are made through four instalments every fortnight over 6o days.
Once approved – your order is processed and delivered straight away! You can use Afterpay for all orders up to $2000 and there is NO interest or added fees.
For full terms and conditions, please click here.
Afterpay Details: The payment arrangement is made with Afterpay and they will approve payments at the time of order. For the first time Afterpay customers, the first payment will be charged at the time of purchase. Existing Afterpay customers’ first payment will be charged 14 days from the date of purchase. The full payment schedule will be provided to you at the time of purchase. Should you need to return your items, and your items are faulty, you are eligible for a refund via Afterpay and we can cancel the payment plan.
Please note: When you order with Afterpay you will need 25% of the order total in your account when you make an application. If you do not have the funds in your account Afterpay will decline this order. You do not need to register before using Afterpay. Simply select Afterpay during the Payment Methods section of the checkout and process your first order as a new customer for instant approval. If you fail to make a payment, you will be charged a $10 late payment fee by Afterpay with a further $7 late payment fee added seven days later if the payment is still unpaid.
Afterpay will remind you when payments are due and will process your payments automatically. Next time you use Afterpay, we’ll have all your details stored and ready to go!
All in-stock orders are dispatched within one business day. Orders received on non-business days will be processed and dispatched on the next business day is Monday to Friday.
Australian orders are sent via Australia Post or Sendle using the eParcel service which features tracking. Delivery for this service generally takes between 2 to 10 business days.
International orders are sent via Australia Post, DHL, FedEx or at our discretion and its partner postal services around the world and delivery times can vary anywhere up to 4 weeks.
We offer free shipping on all of our products.
Orders that are processed can be dispatched via National and International Products Fulfillment. Shipping charges vary depending on the products ordered, the destination and whether you choose an insured or uninsured shipping option. Shipping options are available on the shopping cart page once you have added items to your cart.
Should you choose an uninsured shipping option you agree that if your order is lost, damaged, or stolen in transit, you will not hold The Macramé Man responsible for the loss. Once a tracking number is issued by our shipper, we will not re-ship the item and we will not provide a refund or a credit. We will, however, do our best to assist you to locate the package.
If a parcel is unclaimed, it will be returned to us. It is the customer’s responsibility to pay all freight charges if they wish for the parcel to be resent.